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Tovuti Impacted

Our Technology team is aware of the current issue regarding connection & login issues with Tovuti, and is actively investigating the issue.

[12:52 PM MDT] Issue appears to originate from a network connectivity issue at Amazon Web Services (AWS).

[1:05 PM MDT] Amazon Web Services has identified a potential root cause of the errors and is attempting mitigations.

[1:48 PM MDT] Amazon Web Services is continuing to work on the issue and seeing improvements.

[2:43 PM MDT] Amazon Web Services is still working on the issue and seeing improvements.

[3:36 PM MDT] Amazon Web Services is still making progress on the issue and is continuing to see improvements.

[4:00 PM MDT] The issue appears to have subsided, however, no official resolution message from Amazon Web Services has been provided yet. Our team is continuing to monitor.

Please check back here for updates.

Email support@tovutiteam.com if you have any questions.

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Dizi is an AI-powered LMS content creation assistant that creates quizzes and lessons in seconds and entire professional-looking courses in just minutes. Turn weeks of research, planning, and lesson-building into a click of a button.
Reminder! Tovuti Weekly Maintenance Window!

Tovuti's scheduled weekly maintenance window is between 8 AM and 12 PM MT this Saturday.

No downtime is anticipated.

Manage Subscription Requests

  • Updated

When Learners wish to end a Subscription offered by the LMS, they must first submit a request. This allows Administrators to review and be aware of when Learners are finishing or canceling their access to Learning Content contained in Subscriptions. 

 

Go to E-Commerce > Click Subscription Requests > click View

All requests (pending or solved) appear on the list on this screen. The is filtered and sorted by the options shown in the columns of the list.

ecommerce_subscription-requests_01.png

 

This opens the Users' Timeline in the User Manager. View the user's subscription and Course timeline and complete actions for the items. 

ecommerce_subscription-requests_02.png

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