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Tovuti Impacted

Our Technology team is aware of the current issue regarding connection & login issues with Tovuti, and is actively investigating the issue.

[12:52 PM MDT] Issue appears to originate from a network connectivity issue at Amazon Web Services (AWS).

[1:05 PM MDT] Amazon Web Services has identified a potential root cause of the errors and is attempting mitigations.

[1:48 PM MDT] Amazon Web Services is continuing to work on the issue and seeing improvements.

[2:43 PM MDT] Amazon Web Services is still working on the issue and seeing improvements.

[3:36 PM MDT] Amazon Web Services is still making progress on the issue and is continuing to see improvements.

[4:00 PM MDT] The issue appears to have subsided, however, no official resolution message from Amazon Web Services has been provided yet. Our team is continuing to monitor.

Please check back here for updates.

Email support@tovutiteam.com if you have any questions.

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Reminder! Tovuti Weekly Maintenance Window!

Tovuti's scheduled weekly maintenance window is between 8 AM and 12 PM MT this Saturday.

No downtime is anticipated.

Manage Failed Signups

  • Updated

One of the administrative duties that should have constant vigilance, is making sure that users can properly register and log in to the LMS so that their content is available. Also important is the responsibility to monitor the system for potentially fraudulent logins or Subscription signups. Both can be managed in the Failed Signups tab. 

 

Go to E-Commerce > click Failed Signups

All recorded Failed Signups will be shown in the list. This list can be filtered by name, email, and the other columns of the list. 

The following columns are those that should be considered: Name, Email, Date, and Fail Reason.

ecommerce_failed-sign-ups_01.png

 

Any of the entries in this list can be selected and deleted once resolved. Suspicious Failed Logins should be investigated further by the admin team. 

ecommerce_failed-sign-ups_02.png

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