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Tovuti Remains Operational during the Global Service Degradation

[6-12-2025 1:45 PM MT] We have noticed multiple services across the internet are degraded worldwide impacted by a Google Cloud Service Disruption. We want to ensure we are monitoring and Tovuti remains up and operational at this time. There are services that may be impactful to your sites, such as YouTube and Vimeo, among others. The MOYO button in the bottom right corner of the admin panel is also affected by this disruption.

Please check back here for updates.

Email support@tovutiteam.com if you have any questions.

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Manage Subscription Cancellations

  • Updated

When users cancel their access to a Subscription Plan provided through the LMS, a record of the cancellation is stored in the admin area. 

This article outlines the following concepts:

 

View Cancellation Requests

Go to E-commerce > click Subscription Cancellations > click View

ecommerce_subscription-cancellation_01.png

 

User Manager - Timeline tab

This opens the Timeline page of the User Manager for the user. Click the actionable item in the timeline.

ecommerce_subscription-cancellation_021.png

 

Cancel Subscription

Scroll down. Provide a reason and hit Cancel Subscription or take other actions. 

ecommerce_subscription-cancellation_03.png

 

Use Cases

The following are possible general use cases for utilizing this feature:

 

Monitoring churn trends for subscription-based content

A training business that offers monthly subscription access to a library of professional development courses uses the cancellation tracking feature to understand why users are leaving.

This feature is useful because:

  • Admins can view all recent cancellations in one place to spot patterns.

  • Reasons provided during cancellation help identify common issues like content gaps, pricing concerns, or usability.

  • Trends can be shared with marketing or content teams to improve retention strategies.

 

Resolving user issues before cancellation is finalized

A customer support team monitors the Timeline tab in the User Manager to catch cancellation requests early and attempt to re-engage users before the subscription is permanently terminated.

This feature is useful because:

  • Support agents can see user activity history, recent support tickets, or engagement data.

  • The Timeline allows admins to act quickly and offer alternatives, such as downgrades or paused access.

  • Fast responses can reduce churn and increase customer satisfaction.

 

Managing high-volume subscription programs efficiently

An organization running a high-volume LMS with thousands of active users needs a streamlined way to manage cancellations, especially when processing them manually for compliance or documentation reasons.

This feature is useful because:

  • Admins can quickly search and process individual cancellations while documenting the reason.

  • The centralized Cancellation Requests page keeps cancellation management organized.

  • Paired with other e-commerce tools, this supports end-to-end oversight

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