When users cancel their access to a Subscription Plan provided through the LMS, a record of the cancellation is stored in the admin area.
This article outlines the following concepts:
View Cancellation Requests
Go to E-commerce > click Subscription Cancellations > click View
User Manager - Timeline tab
This opens the Timeline page of the User Manager for the user. Click the actionable item in the timeline.
Cancel Subscription
Scroll down. Provide a reason and hit Cancel Subscription or take other actions.