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Resetting Passwords

  • Updated

Administrators and Users may need to occasionally reset passwords to keep security high and information safe. 

This article outlines the following concepts:

 

Admin/User Resetting their Own Password

To enable Password Reset on a Login Page, follow the instructions in the Help Center article here.

Go to the Login Page > click Password Reset

people_user-manager_update-password_01 (2).png

 

Enter the email attached to the account > confirm that the user is not a robot > click Reset Password

people_user-manager_password-reset_03 (2).png

 

An email with the Reset Password link will be sent to the address provided. Follow the instructions to create a new password provided here. 

 

Resetting Another User's Password

Go to People > click User Manager > select the User

*Note: The proper admin permissions must be granted to the admin who wants to reset another user's password. Admin Permissions is covered in the Help Center article here.

2024-09-20_14h22_44.png

 

In the Account Details tab, enter the new password in the Password and Confirm Password fields. This is used as a temporary password for the user.

Additionally, toggle Yes to Require Password Reset. This will require the user to provide their own new password when they next log in.

people_user-manager_password-reset_04 (1).png

 

Click Save.

Give this new password to the user. When logging in they will be prompted to create a new unique password.

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