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Tovuti Remains Operational during the Global Service Degradation

[6-12-2025 1:45 PM MT] We have noticed multiple services across the internet are degraded worldwide impacted by a Google Cloud Service Disruption. We want to ensure we are monitoring and Tovuti remains up and operational at this time. There are services that may be impactful to your sites, such as YouTube and Vimeo, among others. The MOYO button in the bottom right corner of the admin panel is also affected by this disruption.

Please check back here for updates.

Email support@tovutiteam.com if you have any questions.

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Tovuti's scheduled weekly maintenance window is every Saturday between 8:00 AM and 12:00 PM, US Mountain Time.

There may be downtime during this period.

Bulk Update Users

  • Updated

Admins can bulk update existing users to save time and efficiently manage user profiles. The Admin Portal has two different areas that allow bulk updates to existing users: the User Manager and User Importer.

User Manager

Admins can update the User Groups of multiple users at a time using bulk updates from the User Manager. 

From the User Manager list view, select the users and click Batch. 

people_bulk-update-users_01.png

 

Select if the users are Added to a Group, Deleted from a Group, or *Set to a Group, and select the corresponding Group. 

*Set to a Group removes all the user’s current groups and adds them to the selected group.

Set if Password Reset is Required the next time the user logs in. 

people_bulk-update-users_02.png

Click Process. 

 

User Importer

The User Importer allows Admins to bulk-add user profile information. This tool saves time for Admin Teams with a massive amount of users. The User Importer can also be used to bulk-change user profile information. 

Create a New Import Template

To update multiple users at a time, Admins must first create a template CSV file that includes all of the user data to be updated. 

Go to People > click User Importer > click New

people_bulk-update-users_03.png

 

Select the fields to update, including Custom Profile Fields. 

    • User ID (required for updating) This can be found in the User Manager under the ID column.
The “User ID” field must be selected to update existing users - if that field isn’t selected, then the CSV template is used to create new users.
  • First name (required)
  • Last name (required)
  • Username (required)
  • Email (required)
  • Password
  • Status (select“Enabled” or “Disabled”)

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The User ID field is the only field required in order to successfully update users. However, if not included, the First name, Last name, Username, and Email fields are required, and the User Importer will not be able to update users.

 

Only include User Groups, Course Completions, and Awards if any of that data will be updated.

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If User Groups are being edited, click the Prevent removing user groups toggle to ensure that user groups are not accidentally lost when editing the template.

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Click Save.

 

Download the template for this Import from the list view.

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Edit the CSV Import

Editing or removing any of the pre-populated column headers in the CSV template causes a failed upload.

 

User IDs are found in the User Manager. Use the Export function to easily copy and paste a long list of IDs.

people_bulk-update-users_new_08.png

 

Once the User IDs are included in the document, make any necessary changes to the fields of the CSV file. 

If User Groups, Course Completions, or Awards are selected in the Import editor, they are included as columns in the spreadsheet. Make sure to mark each column with all relevant data.

 

When the CSV file is uploaded, this overwrites the User information in Tovuti.

If a User is assigned a User Group, Course Completion, or Award, and this column is blank, then this item is removed from the User’s profile.

Course Completions and Awards are marked in the spreadsheet with dates (MM/DD/YYYY).

A user’s status (enabled or disabled) can NOT be updated using the import template.

Save the CSV file.

 

Upload the Import File

Click Import User CSV and select the correct CSV file to bulk update those Users.

people_bulk-update-users_new_10.png

 

In the pop-up, select the file and click Start Import

people_bulk-update-users_new_11.png

 

Common Troubleshooting Steps

If the Import of the CSV into the User Importer template gets "Stuck" or does not update the User accounts, there are a few things to check within the spreadsheet and CSV to ensure that the User Importer can update the Users accordingly:

  • Ensure that no columns are changed from the downloaded template, as the User Importer "reads" the columns to know both which Users it is updating and what updates it is making.
  • Ensure that the Cells within the spreadsheet have not been formatted away from the default configuration. This includes text alignment, cell colors, text sizes, fonts, etc.

  • Do not add blank/break lines for the data within the cells (this creates blank lines within the CSV file when saved)

  • After re-saving/downloading the spreadsheet as a CSV to be uploaded into the importer, check the saved CSV file for any blank lines (especially at the bottom of the CSV). The User Importer will see these blank lines as additional Users it needs to create/update, can prevent the User Import/update from completing.

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