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Course Refunds

  • Updated

After a Learner has purchased a Course, Admins may need to initiate a refund on the Learner’s behalf from the Admin Portal. Admins may then select if learner access is retained or revoked.

This article outlines the following concepts:

User Manager

Go to People > click User Manager > select the User that has purchased a Course

learning_courses_refunds_01.png

 

Courses tab 

Go to the Courses tab. 

In the row of the appropriate Course, click Refund.

learning_courses_refunds_02.png

 

Select if the User Retains Access to the Course or Revoke Access.

learning_courses_refunds_03.png

 

After processing a refund, the Transaction status is updated to Refunded in the Sales Dashboard and Transaction Reports.

 

Timeline tab

Courses may also be refunded in the Timeline tab of the User Manager. 

Navigate the Timeline and click on a Course Purchase > under Admin Actions, provide an optional Reason for action > click Refund Transaction.

learning_courses_refunds_04.png

 

Course Purchase Details include the course, payment type, date, etc.

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