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Tovuti Remains Operational during the Global Service Degradation

[6-12-2025 1:45 PM MT] We have noticed multiple services across the internet are degraded worldwide impacted by a Google Cloud Service Disruption. We want to ensure we are monitoring and Tovuti remains up and operational at this time. There are services that may be impactful to your sites, such as YouTube and Vimeo, among others. The MOYO button in the bottom right corner of the admin panel is also affected by this disruption.

Please check back here for updates.

Email support@tovutiteam.com if you have any questions.

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Reminder! Tovuti Weekly Maintenance Window!

Tovuti's scheduled weekly maintenance window is every Saturday between 8:00 AM and 12:00 PM, US Mountain Time.

There may be downtime during this period.

Resolving Virtual Classroom Microphone and Camera Issues

  • Updated

Virtual classroom sessions are crucial for collaborative learning in Tovuti. However, issues with microphones or cameras can disrupt engagement. This article will guide you through practical steps to identify and resolve common audio and video problems. We'll cover browser settings, network requirements, and virtual classroom configuration to ensure seamless participation for every learner.

Clear Browser Cache and Test in Incognito Mode

Browser caching and stored cookies may cause microphone or camera issues. To resolve, follow these steps:

  1. Clear browser cache and cookies.
  2. Open Tovuti in Incognito or Private Browsing mode.

Update or Change Browsers and Devices

Browser compatibility or device-specific issues can block audio or video. Make sure:

  1. Browsers are up-to-date.
  2. Try a different browser (e.g., Chrome, Safari, Firefox).
  3. Switch computers if issues persist.

Check Network and Firewall Settings

Some corporate or school firewalls may block audio or video. If connection issues continue:

  1. Ask your IT team to review real-time communication port settings.
  2. Ensure the firewall allows necessary Tovuti services.

Configure Virtual Classroom Settings

Permissions in the admin panel impact user experience. To enable full participation:

  1. In the admin panel, disable 'Webcams only appear to host' so all users can view webcams.

  2. Ensure users are not 'locked' in sessions, or they won’t be able to unmute or chat.

     Virtual Classroom settings can be found by going to Learning > Settings > Virtual classroom tab:

Conclusion: Empower Seamless Virtual Collaboration

Addressing microphone and camera issues ensures every learner can interact fully within Tovuti’s virtual classrooms. Regularly verify technical and permission settings, and engage your IT team when needed. Troubleshooting these common issues fosters an engaging and inclusive learning experience, keeping your team productive and connected throughout all training sessions.

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