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Tovuti Remains Operational during the Global Service Degradation

[6-12-2025 1:45 PM MT] We have noticed multiple services across the internet are degraded worldwide impacted by a Google Cloud Service Disruption. We want to ensure we are monitoring and Tovuti remains up and operational at this time. There are services that may be impactful to your sites, such as YouTube and Vimeo, among others. The MOYO button in the bottom right corner of the admin panel is also affected by this disruption.

Please check back here for updates.

Email support@tovutiteam.com if you have any questions.

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Reminder! Tovuti Weekly Maintenance Window!

Tovuti's scheduled weekly maintenance window is every Saturday between 8:00 AM and 12:00 PM, US Mountain Time.

There may be downtime during this period.

Troubleshooting Missing or Incorrect Notifications

  • Updated

If you’re not receiving scheduled or specific-date notifications in your Tovuti LMS, it can disrupt learner progress and timely communications. Email notifications keep users informed about courses, deadlines, and activities. This guide will help you troubleshoot missing or incorrect notifications and ensure your users stay engaged and updated.

Check for Known Issues or Updates

Start by reviewing any recent Tovuti system notifications or update logs. Sometimes, platform updates or temporary outages may affect email delivery. Visit the Tovuti status page or help announcements to see if notifications are a known issue. If so, monitoring updates there can provide insights and expected resolution timelines.

Review Notification Settings

Double-check the notification's configuration in the Admin Panel. Ensure that notifications are enabled for courses, lessons, and user events. Verify correct recipient details and scheduling. Small misconfigurations might cause notifications to be missed or sent at the wrong time. Reviewing settings regularly helps maintain communication flow.

You can review which Users have received a notification by checking the "Notification History" tab of the notification's configuration. This page will list each time the Notification has been triggered for each User as separate rows, including the date and time the email was sent. 

 

Gather Details for Support

If issues continue, please contact Tovuti Support. Document which notifications are missing, the courses or users impacted, and any steps you’ve already tried. Providing detailed information will help the support team investigate and escalate more efficiently to resolve the problem quickly, or escalate further if necessary.

Verify After the Fix

Once a solution is implemented by support or after a known issue is resolved, make sure to test your notifications. Send a sample or schedule a notification to confirm proper delivery. Verifying ensures your learners stay informed and nobody misses important deadlines or course information.

Conclusion

Timely notifications are essential for learner engagement within Tovuti LMS. By proactively checking updates, settings, and collaborating with support, you can resolve notification issues efficiently and maintain an effective communication pipeline for your courses and users.

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