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Tovuti Impacted

Our Technology team is aware of the current issue regarding connection & login issues with Tovuti, and is actively investigating the issue.

[12:52 PM MDT] Issue appears to originate from a network connectivity issue at Amazon Web Services (AWS).

[1:05 PM MDT] Amazon Web Services has identified a potential root cause of the errors and is attempting mitigations.

[1:48 PM MDT] Amazon Web Services is continuing to work on the issue and seeing improvements.

[2:43 PM MDT] Amazon Web Services is still working on the issue and seeing improvements.

[3:36 PM MDT] Amazon Web Services is still making progress on the issue and is continuing to see improvements.

[4:00 PM MDT] The issue appears to have subsided, however, no official resolution message from Amazon Web Services has been provided yet. Our team is continuing to monitor.

Please check back here for updates.

Email support@tovutiteam.com if you have any questions.

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Reminder! Tovuti Weekly Maintenance Window!

Tovuti's scheduled weekly maintenance window is between 8 AM and 12 PM MT this Saturday.

No downtime is anticipated.

Utilizing the MOYO Resource Center

  • Updated

The MOYO Resource Center allows for quick access to resources that teach, explain, and help Admins get the most out of their Tovuti Experience 

 

MOYO is the name of Tovuti’s elephant mascot. Moyo is a Swahili word that is used to describe a person’s state of being. If a person is Moyo, they are living the best possible version of their life.

 

Moyo also represents an acronym that guides Tovuti’s team culture.

M - Motivate

O - Oneness

Y - Young at Heart

O - Overcome

 

To access the MOYO Resource Center, click the MOYO logo in the button right corner of the Admin Portal. The different tabs of the Resource Center are displayed. After clicking any of the tabs, click the back arrow to return to the main options page.

moyo_resource-center_01.png

 

The Contact Support tab allows an Admin to create a Support ticket directly from the Admin Portal. Previously created support tickets can also be accessed to view their status.

moyo_resource-center_02.png

 

In the Help Center tab, access Tovuti’s library of articles. A search function is included to quickly find the needed article.

moyo_resource-center_03.png

 

In the Onboarding Checklist tab, access step-by-step guides on how to use some of our most popular features. 

For a detailed guide to the Onboarding Checklist, view the Help Center article here.

moyo_resource-center_04.png

 

In the Announcements tab, stay up to date on updates and events exclusive to Tovuti admins.

moyo_resource-center_05.png

 

In the Release Notes tab, view all new application updates. Tovuti releases new features, updates, and fixes weekly. Click the Release Notes button to access a running list of all releases since 2.0 in December 2021.

moyo_resource-center_06.png

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