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Tovuti Impacted

Our Technology team is aware of the current issue regarding connection & login issues with Tovuti, and is actively investigating the issue.

[12:52 PM MDT] Issue appears to originate from a network connectivity issue at Amazon Web Services (AWS).

[1:05 PM MDT] Amazon Web Services has identified a potential root cause of the errors and is attempting mitigations.

[1:48 PM MDT] Amazon Web Services is continuing to work on the issue and seeing improvements.

[2:43 PM MDT] Amazon Web Services is still working on the issue and seeing improvements.

[3:36 PM MDT] Amazon Web Services is still making progress on the issue and is continuing to see improvements.

[4:00 PM MDT] The issue appears to have subsided, however, no official resolution message from Amazon Web Services has been provided yet. Our team is continuing to monitor.

Please check back here for updates.

Email support@tovutiteam.com if you have any questions.

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Reminder! Tovuti Weekly Maintenance Window!

Tovuti's scheduled weekly maintenance window is between 8 AM and 12 PM MT this Saturday.

No downtime is anticipated.

Coaching Process Overview

  • Updated

This is an outline of the coaching provided to build the LMS. Your assigned Coach will assist and guide your learning towards mastering Tovuti.

Tovuti Coaching Overview 

30 Days to Success! Helping you Launch Your New Tovuti LMS is a top priority for our team! This is an outline of the coaching provided. Your assigned Coach will assist and guide your learning towards mastering Tovuti! You will receive 4 calls, up to 60-minutes each, in a 30 day timeframe to be sure you get the best start to your new site!

PRO Tips for getting the most out of your coaching calls:

  • Schedule out your calls once a week

  • Do your homework - the calls are designed to have you work on your site as we move through the content. The more you build the more we have to talk to you about.

  • Be sure to do your best to include all members of your administrative team on the calls

  • Don’t forget to use the Onboarding Checklist in the Admin Portal

 

Kick-Off - Call 1 | During Week One 

Your First Course of Many: Building Content

  • Access for administrators: how to make sure the necessary team members have access so they can start building content
  • How to build a basic Course with Tovuti:
    • Course Categories
    • Courses
    • Lessons
    • Content
  • User group structure: Course Permissions 
  • Interactive content, quizzes, and how to add them to a Lesson
  • Introducing: The Onboarding Checklist through Moyo Admin Button

Call 2 | During Week Two

Your Look and Feel: The Design Center & Branding

  • Overall Design: Brands & Quick Start 
  • Homepage: Landing Page & Login Page
  • User Experience: User Portal & User Dashboard

Call 3 | During Week Three 

Your Learners & Path: Adding Users

  • Adding users: User Manager (1 by 1), User Importer (Bulk Import) 
  • How to create User Groups 
    • User Groups for Course permissions and assignments 
    • User Groups are primarily for content, User Teams are for delegation. User Teams allow your team leads to supervise other users.
  • Team Lead & how to turn on the Team Lead Dashboard 
  • How to create Checklists 
  • How to create and use Certificates & Awards

Call 4 | During Week Four

Additional Features

You will be introduced to some additional features available in Tovuti that you can use to add another layer to your user's experience!

  • Events
  • Blogs
  • Subscriptions
  • Communities 

Finally, our Tovuti Coach will introduce you to the Post-Onboarding Support options that are available to you. This includes Tovuti Client Success, Tovuti Services, and Tovuti Support.

 

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